Shipping, Delivery & Returns
Shipping & Collection Policy – The Dancing Faun Antiques
We are delighted to send our carefully curated antiques and vintage treasures to their new homes, whether by courier or personal collection.
Local Shipping (South Africa)
We currently ship within South Africa only. Trusted couriers such as The Courier Guy and PostNet are used, depending on parcel size, value, and destination. Orders are typically dispatched within 3–5 working days once payment has cleared.
If you purchase multiple items, we are happy to combine shipping where possible to reduce costs. Any excess shipping paid will be refunded where applicable.
All items are carefully wrapped and packaged using protective materials to ensure they arrive safely and in the condition described. Tracking details will be provided as soon as your parcel has been sent.
| Shipping Method | Shipping Costs |
| Postnet to Postnet - Under 1kg | R120 |
| Door to Door Courier - Up to 2kg | R140 |
| Door to Door Courier - Over 2kg up to 5kg | R295 |
| Door to Door Courier - Over 5kg up to 10kg | R450 |
Shipping costs are calculated at checkout on the total weight of the order, including packaging. For parcels over 10kg, or unusually large pieces, please contact us for a delivery quote. Some larger or particularly fragile pieces are available for collection only, and are marked as such.
Insurance
Optional, but highly recommended for higher-value items. Please request in advance to include in your shipping quote.
Responsibility for Incorrect Addresses: Please ensure the shipping address provided is correct. We cannot be held responsible for parcels delivered to an incorrect address supplied by the buyer.
Breakage or Shipping Claims: While every effort is made to package items securely, please report any damage within 24 hours of delivery, where reasonably possible. Please provide clear photographs of the packaging and the item to enable a courier claim where applicable. This does not limit your statutory consumer rights.
Collection Option
Local buyers are welcome to collect their purchases from the shop in Harkerville.
International Shipping
At present, we do not offer international shipping. We apologise for any inconvenience and hope to offer this service in the future.
Returns & Exchanges
We want you to be delighted with your purchase. If for any reason you are not fully satisfied, please contact us within 7 calendar days of receiving your item to arrange an eligible return, exchange, store credit or refund.
Returns are accepted under the following conditions:
- Return requests must be made within 7 calendar days of delivery. Items must be returned promptly after approval.
- Items must be in the same condition as received
- Return shipping and insurance are the responsibility of the buyer
- Items damaged or altered after delivery may not qualify for an ordinary return.
Once the returned item has been received and inspected, an approved refund, store credit or exchange will be arranged as applicable. Approved refunds will be processed within 7 days of receipt and inspection of the returned item. No restocking fee applies.
Where an item is defective, damaged in transit, incorrectly supplied or otherwise covered by applicable consumer protection legislation, the customer's statutory rights remain unaffected.
