Shipping & Collection Policy – The Dancing Faun Antiques

We are delighted to send our carefully curated antiques and vintage treasures to their new homes, whether by courier or personal collection.

Local Shipping (South Africa)

We currently ship within South Africa only. Trusted couriers such as The Courier Guy and PostNet are used, depending on parcel size, value, and destination. Orders are typically dispatched within 24–48 hours once payment has cleared.

If you purchase multiple items, we are happy to combine shipping where possible to reduce costs. Any excess shipping paid will be refunded where applicable. 

All items are carefully wrapped and packaged using protective materials to ensure they arrive safely and in the condition described. Tracking details will be provided as soon as your parcel has been sent.

 

Shipping Method	Shipping Costs
Postnet to Postnet - Under 1kg	R120
Door to Door Courier - Up to 2kg	R140
Door to Door Courier - Weight Dependant	R160

Insurance

Optional, but highly recommended for higher-value items. Please request in advance to include in your shipping quote.

Responsibility for Incorrect Addresses: Please ensure the shipping address provided is correct. We cannot be held responsible for parcels delivered to an incorrect address supplied by the buyer.

Breakage or Shipping Claims: While every effort is made to package items securely, any damage must be reported within 24 hours of delivery. Please provide clear photographs of the packaging and the item to enable a courier claim where applicable.

Collection Option

Local buyers are welcome to collect by appointment from Plettenberg Bay.

International Shipping

At present, we do not offer international shipping. We apologise for any inconvenience and hope to offer this service in the future.

Returns & Exchanges

We want you to be delighted with your purchase. If for any reason you are not fully satisfied, please contact us within 24 hours of receiving your item to discuss an exchange or store credit.

Returns are accepted under the following conditions:

• Items must be returned within 10 working days of delivery
• Items must be in the same condition as received
• Return shipping and insurance are the responsibility of the buyer
• Damaged, altered, or broken items cannot be accepted

Once the returned item has been received and inspected, a store credit or exchange will be arranged.