Frequently Asked Questions

FAQ – The Dancing Faun Antiques

Shipping & Delivery

How long does shipping take?
Orders are usually dispatched within 3–5 working days of payment clearing, and tracking details are sent as soon as the parcel leaves us. Delivery times then depend on your location and the courier.

Do you ship nationwide?
Yes. We ship to all addresses within South Africa. Each item is professionally packaged to prevent damage during transit.

Can I track my order?
Yes. Once your order is dispatched, a tracking number will be emailed to you so you can monitor its journey.

Do you offer express shipping?
At present, standard shipping is used to ensure careful handling of all antiques. If you require special arrangements, please contact us directly.

Returns & Refunds

Can I return an item?
Yes. If you are not entirely happy, please contact us within 7 calendar days of delivery to arrange a return. Items must come back in the condition they were received, and return postage is for the buyer’s account. There is no restocking fee. Full details are in our Refund Policy.

How do refunds work?
Once a returned item has been received and inspected, approved refunds are processed within 7 days, to the original method of payment. Your bank may take a few further working days to show it.

What if my item is damaged in transit?
Please contact us within 24 hours of delivery, where reasonably possible, with clear photographs of the packaging and the item. We will assess the damage and assist accordingly, including a courier claim or a refund where appropriate.

Product Authenticity & Provenance

Are the antiques genuine?
Yes. Every piece is personally examined and researched before it is listed. Makers, marks and periods are stated only where the evidence supports them.

How do you describe condition and attribution?
Each listing states the condition of the piece and explains how its maker has been established — whether marked, attributed or identified through research. Our guide, How We Describe Our Pieces, sets out what each term means.

Are sterling silver items hallmarked?
Most of our British silver is fully hallmarked, and the marks are described in each listing. Continental and other silver is described by the marks it carries, or as unmarked where none are present.

How do you ensure quality?
Every item is carefully inspected for craftsmanship, condition, and historical significance before it is offered in our gallery.

Care Instructions

How do I care for silver items?
Use a soft cloth for regular dusting and gentle polish occasionally. Avoid harsh chemicals or abrasive cloths, as they can damage patina or detail.

How should I care for porcelain?
Handle with care and avoid sudden temperature changes. Clean with a soft cloth and mild detergent only.

How should I care for crystal or glassware?
Dust regularly and wash carefully by hand. Avoid placing heavy items on or near delicate pieces.

Can antiques be displayed outside?
Most items are intended for indoor display. Exposure to sunlight, humidity, or outdoor conditions can damage delicate materials.

Payments

Which payment methods are accepted?
Payment is by EFT, cash or card in store. Please get in touch to reserve or buy a piece.

Additional Customer Guidance

Do you offer custom orders or sourcing requests?
Occasionally. Contact us directly to discuss your requirements. We are happy to assist with special sourcing requests where possible.

Can I visit the shop in person?
Yes, visits are by appointment. As The Dancing Faun Antiques is run personally, we do not keep fixed opening hours, so please send us a WhatsApp message on +27 82 373 8331 to arrange a viewing. This ensures we are there to welcome you, and if you let us know what interests you, the relevant pieces can be ready for you to see.

What if I have more questions?
If your question isn’t covered here, please reach out via our Contact page. We’re happy to guide you through your collection journey.